Terms of service

This website is operated by Walker Chemicals. Throughout the site, the terms “we”, “us” and “our” refer to Walker Chemicals. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website or placing an order.

1. Research Use Only

All products sold by Walker Chemicals are supplied strictly for laboratory research purposes only.

Our products are not intended for human consumption, veterinary use, medical use, diagnostic use, therapeutic use, cosmetic use, food use, or household use.

Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease or condition.

By purchasing from Walker Chemicals, you confirm that you understand the products are research-grade chemical products and must only be handled by qualified individuals in appropriate research settings.

2. Customer Responsibility

By placing an order, you confirm that:

You are purchasing for lawful research purposes only.
You are legally permitted to purchase, import, possess, and use the products in your country, state, or region.
You will not use the products for human or veterinary consumption.
You will not resell, misuse, mislabel, or redistribute the products for unauthorised purposes.
You understand that these products may require specialist handling, storage, and safety procedures.

Walker Chemicals accepts no responsibility for misuse of any product after purchase.

3. Age and Eligibility

By using this website and placing an order, you confirm that you are at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher.

We reserve the right to refuse or cancel any order where we believe the customer is not eligible to purchase from us.

4. Product Information

We aim to provide accurate product information, including product names, descriptions, quantities, testing information, and general research-related details.

However, product information is provided for general informational purposes only and should not be treated as medical, scientific, regulatory, or legal advice.

Customers are responsible for conducting their own independent review before purchasing or using any product.

5. Third-Party Testing and Reports

Where available, third-party testing reports may be provided for certain products. These reports are intended to support transparency and product identification.

Testing information does not change the intended use of the products. All products remain strictly for laboratory research use only.

6. Orders and Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where we suspect misuse, unlawful activity, payment issues, incorrect information, stock issues, or regulatory concerns.

If an order is cancelled before dispatch, a refund may be issued to the original payment method where appropriate.

7. Shipping

We offer free domestic and international shipping on eligible orders.

Estimated delivery time is typically 7–15 business days after dispatch. Delivery times are estimates only and are not guaranteed.

Customers are responsible for ensuring that the products ordered are lawful to import and possess in their destination country or region.

We are not responsible for delays, seizures, import refusals, customs restrictions, or other issues caused by local authorities or courier networks.

8. Taxes, Duties, and Charges

Where applicable, taxes, duties, or supplier-side charges may be handled by Walker Chemicals through our supplier arrangement.

However, customers remain responsible for ensuring that their order complies with all local import, customs, tax, and regulatory requirements.

9. No Returns

Due to the nature of our products as research-grade chemical products, we do not accept returns.

This is to protect product integrity, safety, quality control, and chain-of-custody standards.

Once an order has been dispatched, products cannot be returned for resale, reuse, or exchange.

10. Refunds

Refunds may be considered on a case-by-case basis following an investigation.

Refunds are not automatically guaranteed. If there is a problem with your order, you must contact us with your order number and supporting evidence.

We may request photographs, tracking information, packaging details, or other evidence before making a decision.

Depending on the outcome of the investigation, we may offer a refund, replacement, partial refund, or no refund.

11. Prohibited Uses

You must not use this website or our products:

For human consumption
For veterinary use
For medical, therapeutic, diagnostic, cosmetic, food, or household purposes
For unlawful research or unauthorised testing
For resale as medicine, supplements, cosmetics, or consumer products
To violate any applicable law or regulation
To misrepresent the intended use of the products
To engage in fraudulent or abusive activity

We reserve the right to refuse service to anyone suspected of breaching these terms.

12. Limitation of Liability

Walker Chemicals shall not be liable for any loss, injury, damage, claim, delay, seizure, regulatory issue, misuse, or consequence arising from improper handling, unlawful use, unauthorised resale, or misuse of any product purchased from this website.

Customers accept full responsibility for the storage, handling, research use, and legal compliance of all products purchased.

13. Accuracy of Website Information

We aim to keep all website information accurate and up to date. However, we do not guarantee that all information on the site will always be complete, current, or error-free.

We reserve the right to correct errors, update information, change prices, modify product listings, or cancel orders where necessary.

14. Changes to Products and Pricing

Prices, product availability, descriptions, and shipping options may change at any time without notice.

We reserve the right to discontinue any product at any time.

15. Account and Checkout Information

Customers agree to provide accurate, complete, and current information when placing an order.

We are not responsible for failed delivery, delays, or lost orders caused by incorrect or incomplete customer information.

16. Website Use

You agree not to misuse our website, attempt to interfere with its security, copy content without permission, submit false information, or use the website for unlawful purposes.