Shipping policy

At Walker Chemicals, we aim to provide reliable and straightforward delivery for all eligible orders.

Free Domestic and International Shipping

We offer free domestic and international shipping on all eligible orders.

Customers do not pay any additional shipping fees at checkout. Where applicable, duties, taxes, or supplier-side charges are handled by us through our supplier arrangement. However, customers remain responsible for ensuring that any products ordered are legally permitted for import, possession, and research use in their country or region.

Delivery Timeframe

Estimated delivery time is typically 7–15 business days from the date the order has been processed and dispatched.

Please note that delivery times may vary depending on destination, courier handling, customs processing, local postal services, and other factors outside our control.

Order Processing

Orders are processed as quickly as possible after payment confirmation. Once dispatched, customers may receive tracking information where available.

Customs and Import Responsibility

For international orders, customers are responsible for confirming that the products they purchase are permitted for import and research use in their country, state, or region.

Walker Chemicals is not responsible for delays, seizures, refusals, or restrictions caused by customs authorities, local laws, or import regulations. By placing an order, the customer confirms that they understand and accept responsibility for checking all relevant regulations before purchasing.

No Returns

Due to the nature of our products as research-grade chemical products, we do not accept returns.

This policy is in place to protect product integrity, quality control, and chain-of-custody standards. Once products have been dispatched, they cannot be returned for resale or reuse.

Refunds

Refunds may be considered on a case-by-case basis following an internal investigation.

Refunds are not automatically guaranteed. If there is an issue with your order, such as a missing item, damaged parcel, or delivery concern, please contact us with your order number and any supporting evidence. We will review the matter and determine whether a refund, replacement, or other resolution is appropriate.