Privacy Policy

Last updated: 9 September 2026

Walker Chemicals is responsible for the personal information described in this notice. It explains how we handle information when you visit walkerchemicals.store, order products, use an account or contact us. For privacy questions or requests, email admin@walkerchemicals.store.

Information we collect

Order and account information can include your name, email address, login details, billing and delivery details, products ordered, transaction references and order history. We need the relevant contact and delivery information to process an order; without it, we may be unable to fulfil your purchase.

Support enquiries include the contact details, order reference, messages and evidence you provide. Affiliate applications request your name, email address, social media handle and preferred affiliate code. Please avoid sending unrelated sensitive information.

Our website services also receive technical information such as IP addresses, browser information, pages visited, referring pages and access times. Delivery and transaction services may provide status updates needed to administer your order.

Purposes and lawful bases

We use information to process purchases, manage accounts, arrange fulfilment, send order and tracking updates, and address order problems. Our lawful basis is performing our contract with you or taking steps you request before a contract.

We rely on legitimate interests for general support, reviewing affiliate applications, website security, resolving disputes and understanding aggregate website usage. These interests are operating a reliable store, responding to enquiries and improving the website, subject to your rights and interests.

Where records must be kept to meet applicable accounting, tax or other legal requirements, our basis is compliance with a legal obligation. Where we rely on consent for an optional use, you can withdraw that consent. A legitimate-interest basis does not replace any consent required for cookies or similar technologies.

Services and sharing

The store uses WordPress and WooCommerce. Information may be handled by service providers supporting website hosting and maintenance, order fulfilment, delivery carriers, transaction processing, email delivery and customer support, as needed for those functions. Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims.

We use Jetpack Stats, provided by Automattic, and display reviews through REVIEWS.io. Loading embedded reviews connects your browser to that service. If you submit a review, information you choose to publish may be visible publicly. See the REVIEWS.io privacy policy for its processing practices.

Website statistics, cookies and storage

Jetpack Stats helps us understand website traffic through aggregate reports. Its processing can include IP addresses, browser information, visited and referring pages, visit time, language, country and WordPress.com identifiers where available. Individual visitor IP addresses are not shown to us in its reports. Read the Jetpack Stats privacy information.

Cookies and browser storage support functions including basket sessions, account sign-in and remembering acknowledgement of the research-use notice. Our service providers may also use cookies or similar technologies as described in their notices. Browser settings let you inspect, delete or block cookies; blocking essential storage can affect basket and account functions. See Automattic’s visitor privacy notice and WooCommerce’s cookie information.

How long information is kept

Retention depends on the information and why it is needed. Relevant criteria include completing an order, maintaining an account, resolving support or delivery issues, meeting applicable record-keeping obligations, and handling disputes or legal claims.

Support and affiliate correspondence is assessed against the purpose of the enquiry or application and any continuing relationship or dispute. Technical information and statistics are subject to their operational purpose and the relevant provider’s retention practices. These criteria do not mean every record is kept for the same period. You can contact us about retention of your information or request deletion, subject to any continuing lawful reason to retain it.

International processing

Some service providers operate internationally and may process information outside the UK. Their privacy notices explain their own processing practices. Automattic’s privacy information and the REVIEWS.io privacy policy provide further details. Contact us for information about the arrangements applicable to your data.

Your privacy rights

Depending on the circumstances and applicable law, you may request access, correction, erasure, restriction of processing or a portable copy of your information. These rights are subject to conditions and do not always require deletion of records we must lawfully keep.

You have the right to object to processing based on legitimate interests, including on grounds relating to your particular situation. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.

Email admin@walkerchemicals.store to exercise a right. We may need information to verify your identity and locate the relevant records. You can also complain to the UK Information Commissioner’s Office.

Research use only

All products are supplied strictly for laboratory research. They are not for human consumption, veterinary use or medical use. Our Terms of Service explain the product-use restrictions. This notice concerns personal information and does not change those restrictions.